Returns & Refunds
We want you to love what you ordered. If something isn't right, we're here to help.
7-day return requests
Contact us within 7 days of delivery to request a return. Email admin@glenisandlelasboutique.com with your order number and the item you would like to return.
Returns require approval. Please wait for return instructions before shipping anything.
Effective date and earlier purchases
Effective October 9, 2026 at 7:03:39 AM EDT (America/New_York). Purchases made before this date and time retain our previous 30-day return policy, even if delivered afterward. Purchases made on or after this date and time use the 7-day return-request window.
All other terms of the previous policy continue to apply to those earlier purchases.
Condition
Returned merchandise must be unworn, unwashed, in original condition, with the original tags still attached.
Please retain the original packaging and SKU labels.
Refunds
Approved refunds are issued to your original payment method. Please allow your bank or card issuer a few days to post the credit.
Final sale
We do not have any final-sale exclusions at this time.
Return shipping
- For ordinary/voluntary returns (changed your mind, didn't fit, etc.), the customer pays return shipping, and the original shipping charge is not refunded.
- If your merchandise arrives damaged, is defective, or the wrong item was sent, Glenis & Lela's pays return shipping — and in those cases your original shipping charge may also be refunded.
Exchanges
We don't offer direct exchanges. Simply return the item for a refund and place a new order for the size, color or style you'd prefer.
Order cancellations
To request a cancellation, email admin@glenisandlelasboutique.com as soon as possible with your order number. Cancellation is not guaranteed.
Damaged or defective merchandise
Please report damaged or defective merchandise within 3 days of delivery and include photos of the item and packaging. Photos are required so we can resolve your claim quickly.
Wrong item received
Please let us know promptly. We'll cover return shipping and provide a replacement or refund.
Lost in transit
If tracking confirms your package was lost in transit, we'll replace the item or issue a refund.
How to start a return
Email admin@glenisandlelasboutique.com with your order number and a short description (plus photos for damage or defect claims). We respond within 2 business days. You can also use our contact form. Returns require approval. Please wait for return instructions before shipping anything.
There are no restocking fees.