Returns & Refunds

You may return eligible merchandise within 30 days of delivery.

Returned merchandise must be unworn, unwashed, in original condition, with the original tags still attached.

Approved refunds are issued to your original payment method. Please allow your bank or card issuer a few days to post the credit.

We do not have any final-sale exclusions at this time.

• For ordinary/voluntary returns (changed your mind, didn't fit, etc.), the customer pays return shipping, and the original shipping charge is not refunded.
• If your merchandise arrives damaged, is defective, or the wrong item was sent, Glenis & Lela's pays return shipping — and in those cases your original shipping charge may also be refunded.

We don't offer direct exchanges. Simply return the item for a refund and place a new order for the size, color or style you'd prefer.

Customers have a 15-minute self-service cancellation window for eligible unfulfilled orders. After that window, contact us as soon as possible. If fulfillment has not begun, we may still be able to cancel the order. Once fulfillment has begun, cancellation may no longer be possible.

Please report damaged or defective merchandise within 3 days of delivery and include photos of the item and packaging. Photos are required so we can resolve your claim quickly.

Please let us know promptly. We'll cover return shipping and provide a replacement or refund.

If tracking confirms your package was lost in transit, we'll replace the item or issue a refund.

Email admin@glenisandlelasboutique.com with your order number and a short description (plus photos for damage or defect claims). We respond within 2 business days. You can also use our contact form.

There are no restocking fees.