Customer Care

Shipping & Delivery

Thank you for shopping with Glenis & Lela's Boutique — a U.S.-based, locally owned husband-and-wife small business in Troy, Ohio.

Where we ship

We currently ship within the United States only. We hope to expand in the future.

Shipping rates

  • FREE standard shipping on U.S. orders of $75.00 or more
  • $5.95 standard shipping on U.S. orders under $75.00
  • Express shipping available at checkout for $15.00

Express refers to the shipping service you select at checkout. It is a faster shipping method, but it is not a guarantee that your order will arrive within a specific number of days.

Tracking

Tracking information will be emailed when it becomes available. If you don't see it, please check your spam folder or email us and we'll resend it.

How your order is fulfilled

We work with more than one fulfillment partner so we can offer a wider, frequently refreshed selection. Some pieces ship from our U.S. fulfillment partner, and others ship from one of our international fulfillment partners. Because of this, items purchased in the same order may be prepared and shipped separately and may arrive on different days. If items from the same order ship in multiple packages, you will not be charged additional shipping simply because the order was split into multiple shipments. Tracking information for each shipment will be emailed when it becomes available.

Delivery timing

Delivery time varies depending on the item, the fulfillment partner and your destination. Items shipping from one of our international fulfillment partners may take longer to arrive. Once your order ships, you can follow its progress with the tracking link in your email.

Order cancellations

Customers have a 15-minute self-service cancellation window for eligible unfulfilled orders. After that window, contact us as soon as possible. If fulfillment has not begun, we may still be able to cancel the order. Once fulfillment has begun, cancellation may no longer be possible.

Lost packages

If tracking confirms your package was lost in transit, we'll make it right with a replacement or a refund. Just email us and we'll take care of it.

Questions? admin@glenisandlelasboutique.com — we reply within 2 business days. You can also send us a message.